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With all the “be your best self now!” hullabaloo, we can get overwhelmed with what we think we should be doing. We can drive ourselves crazy thinking about all the things we could do to make ourselves smarter, stronger, better. Not long ago, I actually found myself surrounded by whiteboards sketching out all of my self-improvement plans for the year, kanban board style. And while goals and growth plans are great, sometimes the best ideas for change come from an awareness outside of ourselves. I know, it sounds weird to hear a leadership coach telling you to look for something outside of yourself. I’m all about tuning into that courageous and all-knowing voice who can tout your fabulousness–it’s good stuff. But let’s get real: Sometimes the only way to get perspective about what needs to change comes from an outside perspective. Yes, believe it or not, there is often a gap between who we desire and think we are presenting to the world, and the way others see us. Turns out that when you ask the people around you–the ones who see you in action every day and are impacted by the choices you make–where you can grow, their ideas might be a little different than your own.
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Running a successful organization requires lots of moving pieces running smoothly in tandem. At the heart of every organization are people just like you and me, whose performance can be influenced in a positive direction. Recently, companies like Google and Facebook have been redefining the standards of workplace culture, and in turn seeing improvements in employee satisfaction and company performance. Now, your company might not be large enough to have a dedicated HR (or “People Ops”) department, but there are some exciting takeaways from social psychology that you can apply to benefit your business. Reciprocity Principle Reciprocity is one of the famous “Six Principles of Persuasion” defined in Robert B. Cialdini, Ph.D.'s book, Influence: The Psychology of Persuasion. The idea is that we feel pressure to repay others for what they have given us or done for us. We often even give back more than we were initially given to minimize any guilt associated with the initial favor. Founders and CEOs can use this to their advantage. Internally, this can help improve or repair work relationships, win over co-workers and build consensus. As Dr. Cialdini writes, reciprocity is so powerful that it can overcome feelings of suspicion or dislike toward the person who gives the gift or favor. As a small business owner, how about giving gifts or bonuses on holidays or birthdays? You could also offer to bring back coffee for the office or surprise your colleagues with breakfast or lunch. A kind gesture can go a long way. Outside the office, the reciprocity principle can help you succeed in negotiations, build valuable business partnerships and win over investors — or even customers! When we launched our product and were at our first trade show full of retail managers and buyers, we realized that people only stopped at our booth if we handed them a free sample. So we handed samples to everyone who walked by! In turn, they stopped, listened to our pitch, and 99% of the time they placed an order for their store. In those first few hours, we sold over 100 cases into 100 new stores.
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You’ve heard by now that you need to be “transparent” and “authentic” and to “bring your whole self” to work. More often than not, these phrases are shorthand for expressing your feelings. But while it’s true that you need an emotionally intelligent approach both to build a great work culture and to advance your own career, there’s more to it than just wearing your feelings on your sleeve. Showing emotional savvy isn’t only about candor, though that’s certainly part of it. Properly channeling your emotions in the workplace is a powerful leadership skill. With that in mind, here’s how to calibrate and convey five of the most common emotions you’re likely to experience at work.
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To make a good decision, you need to have a sense of two things: how different choices change the likelihood of different outcomes and how desirable each of those outcomes is. In other words, as Ajay Agrawal, Joshua Gans, and Avi Goldfarb have written, decision making requires both prediction and judgment. But how do you get better at either? We’ve published volumes on this subject —here are a few of my favorites — but there are three rules that stand out. Following them will improve your ability to predict the effects of your choices and assess their desirability. Rule #1: Be less certain.Nobel-prize-winning psychologist Daniel Kahneman has said that overconfidence is the bias he’d eliminate first if he had a magic wand. It’s ubiquitous, particularly among men, the wealthy, and even experts. Overconfidence is not a universal phenomenon — it depends on factors including culture and personality — but the chances are good that you’re more confident about each step of the decision-making process than you ought to be. So, the first rule of decision making is to just be less certain — about everything. Think choice A will lead to outcome B? It’s probably a bit less likely than you believe. Think outcome B is preferable to outcome C? You’re probably too confident about that as well. Once you accept that you’re overconfident, you can revisit the logic of your decision. What else would you think about if you were less sure that A would cause B, or that B is preferable to C? Have you prepared for a dramatically different outcome than your expected one? You can also practice aligning your level of your confidence to the chance that you’re correct. Try out quizzes like this one or this one. You’ll realize that while it’s not possible to always be right, it’s totally possible to become less overconfident.
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The vast majority of humans throughout history worked because they had to. Many found comfort, value, and meaning in their efforts, but some defined work as a necessity to be avoided if possible. For centuries, elites in societies from Europe to Asia aspired to absolution from gainful employment. Aristotle defined a “man in freedom” as the pinnacle of human existence, an individual freed of any concern for the necessities of life and with nearly complete personal agency. (Tellingly, he did not define wealthy merchants as free to the extent that their minds were pre-occupied with acquisition.) The promise of AI and automation raises new questions about the role of work in our lives. Most of us will remain focused for decades to come on activities of physical or financial production, but as technology provides services and goods at ever-lower cost, human beings will be compelled to discover new roles — roles that aren’t necessarily tied to how we conceive of work today.
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Behind every great athlete there is an even greater coach. There isn't a top athlete--from Muhammad Ali to Tiger Woods to Serena Williams--who did not need a mentor to help them reach the top of their profession. If you think about it, your business is similar to that of an elite athlete. You may have the drive, the skills, and the vision, but there are times when you need professional guidance to ensure you stay on the right path, and how to best utilize your talents and work on your shortcomings in order to reach your goals. An executive coach can be that person. No matter where you are on your career path--from eager up-and-coming manager to a seasoned senior executive to an entrepreneur--there will be times when you can benefit from some professional coaching.
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Tis the season for stress. The holidays are crazy enough, but add in year-end deadlines and sales goals, performance reviews, and the news of yet another raise not given, and you can already feel your blood pressure rise. But there’s good news: You can still stay healthy, even when work is insane. It’ll just take a little extra effort. “When stress takes over, often the first things to go are the ones we need the most–sleep, water, exercise, whole nutritious foods,” laments nutritionist Brigitte Zeitlin. “And that can actually compound the issue, leaving you less equipped to handle the stress well.” Here’s exactly what you can do to keep that from happening before work gets really crazy.
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Do you feel like your brain is on serious overdrive? A stream of clutter slowly turning your mental space into a chaotic mess? If the answer is yes, it means that your mind is frantically waving a red flag, begging you to free up some headspace. Just like our cabinets and cupboards, our minds too need tidying up from time to time. Getting rid of all that non-essential mental baggage is crucial to stay focused, motivated and productive. Here are ten simple yet effective tips to help you de-clutter your mind in no time.
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Most companies have articulated their purpose — the reason they exist. But very few have made that purpose a reality for their organizations. Consider Nokia. Before the iPhone was introduced, in 2007, Nokia was the dominant mobile phone maker with a clearly stated purpose — “Connecting people” — and an aggressive strategy for sustaining market dominance. Seeking to extend its technological edge (particularly in miniaturization), it acquired more than 100 startup companies while pursuing a vast portfolio of research and product development projects. In 2006 alone, Nokia introduced 39 new mobile-device models. Few imagined that this juggernaut, brandishing vast resources with such steely determination, could be quickly brought down. In retrospect, it seems inevitable. Nokia was so immersed in executing its strategy that it lost sight of its purpose. When Steve Jobs introduced the first iPhone as “a leapfrog product that is way smarter than any mobile device has ever been, and super-easy to use,” Apple started “connecting people” at astounding new levels. Nokia’s purpose had been co-opted, making its myriad strengths irrelevant. The once-dominant Nokia soon lost much of its market cap and was eventually acquired by Microsoft.
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Doctors use the “universal pain assessment tool” to measure how uncomfortable their patients are. It’s a simple mechanism made up of smiley (and sad) faces. At one end of the spectrum is “pain free,” and on the other is “unimaginable, unspeakable pain,” with “tolerable” and “utterly horrible” falling in between. It’s not terribly scientific, but the tool helps medical professionals download your pain data from a little chip in your brain, so to speak, making it one of the best and fastest assessments at doctors’ disposal. It’s not just pain that’s difficult to quantify–so is the human experience generally. But researchers have devised tools to study other mushy concepts, too, including creativity. And in the process we’ve learned there’s at least one thing that tends to nudge people into measurably more creative thinking: boredom.
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Some people just seem to bounce back from whatever life throws at them. Whether it’s illness, loss, or tragedy, they do the tough work of picking themselves up, dusting themselves off, and carrying on—even when it seems impossible. If you’ve ever thought, “I could never do that” when looking at one of these apparent “superheroes,” don’t be so sure. It’s actually possible to build resilience to make yourself better able to bounce back from even the most difficult times. “It’s the ability to get back in the game after you’ve had some sort of failure. And indeed, we can learn to become more resilient,” says social scientist and leadership expert Frank Niles, PhD. Niles says there are a number of science-backed areas people can address to help them be more resilient. Here are some ways you can shore up your “resilience bunker” to better prepare for when tough times strike.
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New research shows that it may not be the sound itself that distracts us…it may be who is making it. In fact, some level of office banter in the background might actually benefit our ability to do creative tasks, provided we don’t get drawn into the conversation. Instead of total silence, the ideal work environment for creative work has a little bit of background noise. That’s why you might focus really well in a noisy coffee shop, but barely be able to concentrate in a noisy office. One study, published in the Journal of Consumer Research, found that the right level of ambient noise triggers our minds to think more creatively. The researchers, led by Ravi Mehta of the University of Illinois Urbana-Champaign, examined various levels of noise on participants as they completed tests of creative thinking.
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Your brain is a comparison engine. In every new situation, it automatically rifles through your memory of every other situation you’ve encountered in the past. It swiftly finds one or a few that are similar to the current scenario, then uses that information to figure out what to do next. Most of the time, you do this without you ever realizing it. Sometimes this cognitive reflex works to your advantage, and sometimes it doesn’t. But since it’s always happening anyway, you might as well make it work for you more often than against you–at least as best you can. Here’s how.
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You probably know that powerful people receive dozens, if not hundreds, of unsolicited requests every day. And at networking events or speaking engagements, the most influential folks in the room usually have to fight back a scrum of people hoping to get a word in or hand off a business card. To get on their radar, you have to do more than cold email and hope for the best, or push your way to the front of the line at industry mixers. The better way to connect with superstars isn’t to get in front of them and ask them for things. As Duke University professor and author Dorie Clark put it, “The world is competing for the attention of the most successful people,” she wrote for Harvard Business Review. “If you want to meet them–and break through and build a lasting connection–the best strategy is to make them come to you.” Here are a few ways to do that.
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While it's relatively easy for competitors to implement technology similar to yours, duplicate your strategy, and even mimic your culture, they can't clone your people. That's why most organizations agree talent is a top priority. At the end of the day, people are your truest form of sustainable competitive advantage. To expand the capabilities of their best asset, most organizations invest in some form of continued development. Research from the Brandon Hall Group revealed the average training budget for large organizations hovers around $13 million. Also, out of all the delivery mediums available (i.e., mobile apps, simulations, and e-learning), classroom settings are still chosen 22 percent more often than any other modality. This research came as a bit of a surprise, given all the advancements in technology. Although the study also indicated classroom settings were effective, I couldn't help but think that many companies are behind the times. As a part of the research, Rallyware, a training platform that delivers adaptive learning solutions, interviewed learning and development thought leaders to get their perspective on how technology will shape the future of corporate training. Through these interviews, five e-learning trends emerged: 1. Employees will learn on the go. I'm not the only one who says yes to projects that I'm not 100 percent certain I can do, right? My motto is say yes and figure it out later. It's risky, but it's also a lot of fun. I can't tell you how many times a YouTube video or an on-demand course from Lynda.com has saved me. Kevin Delaney, VP of learning and development at LinkedIn, realizes that future corporate training must adopt to these types of situations. Two-day workshops aren't efficient enough. We need access to just-in-time solutions that help us troubleshoot issues within minutes. In his interview, Delaney offered valuable insight that foreshadows future learning tools: When employees are stuck, they want the answer quickly. It doesn't help them to sign up for a class that will happen three weeks from now and sit through a four-hour session to get the answer they need this minute. They are more inclined to engage in learning if they can watch a short video that they have access to 24/7 on any device. 2. The learning experience will be highly customized. Different learning styles and varying role responsibilities are making big-box, off-the-shelf learning solutions less and less effective. Now, customized and concentrated learning experiences are critical. Employees need access to content that's relevant, easily digestible, and engaging. Delaney offered some opinions on how personalized training should be delivered: First, don't bore people. Bored people don't learn. Second, there is no one-size-fits-all approach to learning. Companies need to offer a variety of solutions and focus on creating a one-size-fits-one experience. 3. Learning and development professionals won't create but curate. The amount of content on the web is unbelievable. Udemy, an e-learning provider, has more than 65,000 courses on its site alone. With employees' increased access to content, learning is now a dual responsibility. Learning and development professionals can pinpoint key learning areas and vehicles and employees can be proactive about owning their development. The days of creating a huge list of internal content are changing, says Beth Loeb Davies, director of learning and development at Tesla: At this point, I believe that we don't need to produce our own content in organizations as often as we did before but rather find the right material and deliver it to those who need it when they need it ... People are already learning through alternative media. Our role is becoming to curate resources in the context of the company culture and people's needs. 4. Employees' job responsibilities will be mixed. Many organizations are shifting to flatter and more efficient org charts. However, the same amount of work still needs to get done. It's not uncommon to see employees operating outside their job descriptions. If organizations expect to do more with less, then they'll need to broaden the scope of skills development, says Tom Brown, VP of HR Americas and APAC at eBay: Companies will need to ensure that there are opportunities for their employees to build a quorum of different skill sets which won't necessarily be linked to their job titles. It means that there will be a decreasing emphasis on the career ladder, as we know it. 5. The data-driven approach to talent development will be a matter of course. Data is a powerful validator, especially for cost-center functions like learning and development. Now, through advances in technology, initiatives that were traditionally seen as nice-to-haves can produce quantitative results proving their value. HR (the department in which learning and development professionals sit) will have to adjust, says Kvon Tucker, an Amazon global leadership development partner. HR will need to become more data driven ... Learning experience data will be most valuable to companies, to help them track and correlate the most important experiences to the development outcomes needed for the organization. This is a lot to take in. If leaders want to address all these trends, then they'll have to consider new technology including artificial intelligence, data, and machine learning. These tools are giving leaders the ability to analyze individual behavior and then deliver the right content to the right people at the right time on the preferred device. If you haven't already, take a look at microlearning, big data, and gamification to see if they're the right solution for your organization.
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What are the defining attributes of great leaders? That's the age-old question thought leaders and scholars galore have been attempting to answer in mountains of books and literature. While great leadership, to an extent, can be personal and subjective to the follower, there are universal principles you can't argue with (but you can try). Speaking of those thought leaders and scholars, here are six traits that keep surfacing over and over again in the leadership literature and best-sellers. 1. They challenge their own assumptions.Great leaders may be smart and know a lot, but they are humble enough to recognize there are smarter people in the room that they can learn from. They don't restrict themselves from opinions and input outside of their own. They surround themselves with diverse perspectives to help them answer questions like, "How do I know my decision is the right one?" or "Is there a better course of action here?"
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Wasting time is one of the biggest reasons you aren't more successful right now. Review how you've spent your time today, and you'll likely find plenty of unproductive time that you may not have even spent relaxing or preparing to be productive later. Simply planning your day can make a big difference. Science has a lot to say about this. For example, it turns out that our willpower may be better earlier in the day and we need to take advantage of that. The idea is that planning creates a guideline the brain wants to stick to. Here's more on how that helps create success, as well as some other approaches that can help.
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Here’s a grim stat: More than half of your staff is ready to leave the company, finds a recent Gallup poll. Vacancies impact the productivity and bottom line of your company, but a survey from Globoforce’s Work Human Research Institute uncovered a reason people stick around. When asked the question, “What makes you stay at your company?” the number-one answer, representing 32% of respondents, was, “My job–I find the work meaningful.” “Having a personal sense of meaning in one’s work was even more important than compensation, which ranked as the third most important reason for staying,” says Eric Mosley, CEO of Globoforce, a talent engagement software provider. The trick is that meaning means different things to different people, says Becky Frankiewicz, president of the staffing and talent management provider ManpowerGroup North America. “Our NextGen Work research found that Boomers value being appreciated and recognized, younger people look for purposeful work that contributes to society, while people of all generations desire work that allows them to improve their skills and balance work and home,” she says. “Taking the time to find out what motivates your people individually is the first step to helping them find meaning in what they do.”
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You’re sitting there at your desk with a pit in your stomach. You know you really blew it–and your boss does, too. Maybe you forgot to follow up with an important client and they chose someone else’s proposal. Maybe you didn’t prepare the right documents in time for a super-important meeting. Or a careless typo you made on a spreadsheet or purchase order led to an expensive mistake. Whatever it is, your boss isn’t happy. That’s the bad news. The good news is that you don’t need to start job-searching. In fact, there are a few simple steps you can take right away to rebuild the trust you’ve lost–as quickly as humanly possible. Here’s what to do and when to do it.
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According to a seven-year study on workers’ performance, an inability to make this break between professional and personal time ranked among the top-10 stressful situations that people were least effective at handling. Technology has, of course, exacerbated the problem, offering both convenience and imposition, by putting our workplaces just a touch screen away. How can we all do a better job of leaving work at work, so our home lives become more pleasurable and less stressful? Before leaving the office… Do one more small task. Make a short phone call, sign a document, or respond to an email. This way you end your day on a positive note of completion. There’s gratification in knowing that you elected to push yourself and now have one less thing to do the following morning. And, as research from Teresa Amabile and Steven Kramer, authors of The Progress Principle, has shown even “small wins” can enhance your mood. Write a to-do list. On paper or digitally, make a record of all the tasks you need to accomplish, ideally in order of importance. When my organization worked with the New York Presbyterian Hospital Cornell Medical Center to survey more than 1,000 workers living in the northeast we found that the practice of building such lists was among the top three most effective skills for enhancing work performance and positively redirecting stress.
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While clear-cut introverts and extroverts may be few and far between–with most people falling somewhere on the “ambiversion” spectrum–there is such a thing as an “entrepreneurial personality,” broadly speaking. That doesn’t mean all successful entrepreneurs are the same, of course. But for all the personality traits they don’t have in common, there are a few core characteristics successful founders share–and some of those traits are more obvious than others. After all, whenever you read about or personally encounter a successful entrepreneur, you’re observing only the surface of where they are in the present moment. These are some of the more decisive internal qualities that drive founders’ success, no matter which qualities they outwardly project.
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Most companies have articulated their purpose — the reason they exist. But very few have made that purpose a reality for their organizations. Consider Nokia. Before the iPhone was introduced, in 2007, Nokia was the dominant mobile phone maker with a clearly stated purpose — “Connecting people” — and an aggressive strategy for sustaining market dominance. Seeking to extend its technological edge (particularly in miniaturization), it acquired more than 100 startup companies while pursuing a vast portfolio of research and product development projects. In 2006 alone, Nokia introduced 39 new mobile-device models. Few imagined that this juggernaut, brandishing vast resources with such steely determination, could be quickly brought down. In retrospect, it seems inevitable. Nokia was so immersed in executing its strategy that it lost sight of its purpose. When Steve Jobs introduced the first iPhone as “a leapfrog product that is way smarter than any mobile device has ever been, and super-easy to use,” Apple started “connecting people” at astounding new levels. Nokia’s purpose had been co-opted, making its myriad strengths irrelevant. The once-dominant Nokia soon lost much of its market cap and was eventually acquired by Microsoft.
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Companies want to be profitable and maximize their performance and impact both in the world and within their industry. With that said, accomplishing those feats starts with cultivating a culture to allow those things to happen which starts with a priority on employee well-being. Culture is important -- it affects engagement, mindset, reputation, recruitment of talent, and well being. When looking to cultivate a healthy and high performing culture, start by emphasizing these six points:
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Some people just seem to bounce back from whatever life throws at them. Whether it’s illness, loss, or tragedy, they do the tough work of picking themselves up, dusting themselves off, and carrying on—even when it seems impossible. If you’ve ever thought, “I could never do that” when looking at one of these apparent “superheroes,” don’t be so sure. It’s actually possible to build resilience to make yourself better able to bounce back from even the most difficult times. “It’s the ability to get back in the game after you’ve had some sort of failure. And indeed, we can learn to become more resilient,” says social scientist and leadership expert Frank Niles, PhD. Niles says there are a number of science-backed areas people can address to help them be more resilient. Here are some ways you can shore up your “resilience bunker” to better prepare for when tough times strike.
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Are you a micromanager? You will probably say no. Maybe you self-deprecatingly call yourself a “control freak.” Or just “hands-on.” You just “care too much.” And it’s true: You do feel a certain need for a sense of control over your work. You are responsible, after all–perhaps more responsible than some of your coworkers or direct reports. You’re afraid of mistakes and believe that if something needs to be done well, you’d better do it yourself. But this isn’t just because you’re an “independent self-starter” who holds their work to a high standard. It might be that, too, but it’s probably also because you’re feeling stressed.
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Receiving feedback is hard. Here are some tips on how you can be better at it.