Customer service in tourism
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Customer service in tourism
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Artificial intelligence may be planning your next flight

Artificial intelligence may be planning your next flight | Customer service in tourism | Scoop.it

"Alaska Airlines has trained its human flight planners to work with new artificial intelligence designed to make flights more fuel efficient and safer ..."

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IoT, AI and mobile app: How is this tech reshaping the hotel industry?

IoT, AI and mobile app: How is this tech reshaping the hotel industry? | Customer service in tourism | Scoop.it

"New hotel tech has been revolutionizing the hotel and hospitality industry ..."

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Should you tell customers they're talking to AI?

Should you tell customers they're talking to AI? | Customer service in tourism | Scoop.it

"When chatbots reach the level of always passing the Turing Test, and can flawlessly pass for human with every interaction, do you disclose to users that it's AI? That's the dilemma ..."

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Why businesses should invest in soft skills training

Why businesses should invest in soft skills training | Customer service in tourism | Scoop.it

"'Adulting": Going to work. Remembering to submit your tax return. Putting out the garbage. Hoovering before the dust bunnies form their own tiny army. Almost mechanic dealings with the things that keep our daily lives ticking over ..."

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These are the seven trends that could shape our future »

These are the seven trends that could shape our future » | Customer service in tourism | Scoop.it

"Anurag Jain of Dallas' Perot Jain says there are seven societal trends ripe with investment opportunity, where tiny disruptors can change industries. Here are the trends, along with North Texas companies that play in each space ..."

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Trends that have shaped the past decade, and those that will transform in the next

Trends that have shaped the past decade, and those that will transform in the next | Customer service in tourism | Scoop.it

"Expedia Group and HomeAway identified 10 trends that have shaped travel in the last decade and six emerging patterns that will change in 2020 and beyond ..."

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Perth Airport strikes AI deal to target Chinese travellers

Perth Airport strikes AI deal to target Chinese travellers | Customer service in tourism | Scoop.it

"The new RooLife e-commerce platform will allow Chinese travellers to pre-order and purchase products at the airport..."

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Google’s Duplex uses A.I. to mimic humans (sometimes) - The New York Times

Google’s Duplex uses A.I. to mimic humans (sometimes) - The New York Times | Customer service in tourism | Scoop.it

"In a free service, bots call restaurants and make reservations. The technology is impressive, except for when the caller is actually a person ..."

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AI is personalizing hotel services

AI is personalizing hotel services | Customer service in tourism | Scoop.it

"Synced surveyed several "future hotels" that are already applying AI in hospitality, to see how the tech can provide guests with a unique and satisfying experience ..."

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For better or worse, artificial intelligence will transform the hospitality industry | Hawaii Public Radio 

For better or worse, artificial intelligence will transform the hospitality industry | Hawaii Public Radio  | Customer service in tourism | Scoop.it

"It may feel like the era where robots can truly replace humans is far off, but it may be closer than you think. At the Global Tourism Summit in Honolulu ..."

Leona Ungerer's insight:

This post again reflects the impact of technological forces on the tourism industry (Study unit 1).  It remains to be seen whether humanoid robots will replace human contact/human assistance which is an essential requirement for many tourists. 

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360 Online Marketing | Hot tourism trends your digital marketing team need to know about

360 Online Marketing | Hot tourism trends your digital marketing team need to know about | Customer service in tourism | Scoop.it

"We are a full service Online Marketing agency with representation in all the major cities in South Africa ..."

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Is Google slowly reshaping the travel industry?

Is Google slowly reshaping the travel industry? | Customer service in tourism | Scoop.it

"What is the flying time between New Delhi and New York?’ ‘Top summer destinations in Asia.’ ‘Best boutique hotel in Paris.’ You name it, and Google has it. Combine the search engine giant’s complex algorithm with its products like Google Flights ..."

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Four ways AI could make airports more tolerable

Four ways AI could make airports more tolerable | Customer service in tourism | Scoop.it

"Is it possible that a combination of computer vision and AI could make airports more tolerable? Implementing these technologies won’t build larger airports or reduce the number of passengers, but it could offer a unique solution to airport wait times ..."

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Why I would prefer talking to a chatbot than a human agent –

Why I would prefer talking to a chatbot than a human agent – | Customer service in tourism | Scoop.it

"The questions asked were straight-forward and the answers that I got were crisp and accurate. I assumed that it was an expert agent on the other side who made my life easier.I was wrong. ..."

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Who moved my cheese? Disruptions that will redefine hospitality in a post-pandemic world

Who moved my cheese? Disruptions that will redefine hospitality in a post-pandemic world | Customer service in tourism | Scoop.it

"Humankind is going through a new and unprecedented experience with the rapidly spreading COVID-19 pandemic ..."

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AI is reshaping consumers’ expectations for customer service

AI is reshaping consumers’ expectations for customer service | Customer service in tourism | Scoop.it

"Consumers' 'liquid expectations' demand that business incorporate AI into their CX strategy ..."

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2019 in Review: The year that was hotel technology | The Next Big Thing

2019 in Review: The year that was hotel technology | The Next Big Thing | Customer service in tourism | Scoop.it

Industry leaders will surely agree, 2019 has represented an exciting time for hospitality. On what seems to be an unrelenting path to innovation, hotels around the globe are implementing critical operational make-overs, while guests are leading the charge for enhanced convenience and personalization ..."

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Futuristic hotels for business travelers in China and Japan

Futuristic hotels for business travelers in China and Japan | Customer service in tourism | Scoop.it

"Multi-lingual robots, AI dinosaurs, holographs, mood lighting and more are some of the features found in hotels in China and Japan. .."

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How AI is transforming the holiday booking industry

How AI is transforming the holiday booking industry | Customer service in tourism | Scoop.it

"With paperless boarding passes, biometric self-service security and in some places robots to assist customers as they make their way around terminals, it is clear to see that technology is impacting the way we travel ..."

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The rise and fall of the OTA | By Robert Sudakow –

The rise and fall of the OTA | By Robert Sudakow – | Customer service in tourism | Scoop.it

"Travel and Tourism accounted for approximately $8 Trillion of the world economy in 2018 and 10% of the world's workforce a 6% increase from 2017 and no foreseeable signs of slowing. The travel industry is directly tied to global consumption growth and as wealth and populations continue to grow,..."

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How to enhance customer service through AI

How to enhance customer service through AI | Customer service in tourism | Scoop.it

"AI is revolutionizing technology for customer service which improves customer experience with automation and gives digital empowered to businesses ..."

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A guest-centric future powered by AI: Taking guest relationships to the next level | The Next Big Thing 

A guest-centric future powered by AI: Taking guest relationships to the next level | The Next Big Thing  | Customer service in tourism | Scoop.it

"Leisure travelers love to wait in lines, on-hold on phone calls, and spend a bunch of time on their device of choice researching and booking reservations, excursions, airport transfers, right? No, of course not! ..."

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Trend digest: What to expect in 2018

Trend digest: What to expect in 2018 | Customer service in tourism | Scoop.it

"We’ve been keeping an eye on it for you, and have put together this list of the top five trends we think you should keep an eye on in 2018 ..."

Leona Ungerer's insight:

Study unit 1: Forces impacting on tourism, The impact of technological forces (1.6, Technology)

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How will Artificial Intelligence powered customer service help customer support agents?

How will Artificial Intelligence powered customer service help customer support agents? | Customer service in tourism | Scoop.it

"Artificial Intelligence for customer service is set to bring unprecedented synergy for support agents while revolutionizing the way customers are assisted ..."

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Air France: Artificial Intelligence at the service of customer relations | Rus Tourism News

Air France: Artificial Intelligence at the service of customer relations | Rus Tourism News | Customer service in tourism | Scoop.it

"On Monday 27 November, Air France organized its digital rendezvous, #AFDigidays, at Facebook France, to present its latest innovations and new features and ..."

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