"Since the inception of the world wide web, digital transformation has been a perennial. Customer behavior began to shift as the digital world evolved, having a significant impact on the hotel and travel industries ..."
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Customer service in tourism
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"Almost every industry in the world has been impacted by Covid-19, with arguably restaurants and hotels being the hardest hit ..." 
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"Think dining out has gotten difficult? Consider it from your server's point of view ..."
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"THE YEAR 2020 will mark the beginning of the decade of the yold, or the “young old”, as the Japanese call people aged between 65 and 75. The height of the baby boom, the period of high fertility in rich countries after the second world war, was 1955-60 ..."
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"A new report shows how consumer perceptions about the travel industry have been affected by stay-at-home time brought about by the COVIV-19 pandemic ..."
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"Are you ready to travel once stay-at-home orders are lifted in your region? A recent survey of over 30,000 Americans suggests that 46% of Americans will travel immediately after orders are lifted; 19% will wait two to six months; 18% have no plans to travel; 52% of those planning to travel prefer..."
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"CNT Editor Divia Thani spoke with top leaders from India’s travel industry for a peek into the future of travel in a post-COVID world..."
Leona Ungerer's insight:
From Condé Nast Traveller India
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"Are we willing to be spied on—and even humiliated—for the hyperefficient, compulsively clean transportation of the future? ..."
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"I work at a value hotel in the part of the world that serves the Ark, the Creation Museum, the Cincinnati Reds, and other event spaces in the area. The..."
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"The 2010s were the decade that brought mass Chinese tourism to the world; these travellers did not fail to make an impression ..."
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"Technology has been steadily improving customer experiences (CX) across a breadth of industries, with travel and hospitality among them. But to truly see how CX marketing is changing how we vacation, consider how we now book trips ..."
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"The restaurant industry is in crisis. But some see how bad things are for servers — including “maskual harassment” — as a unique chance to make life better ..."
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"The impact of the coronavirus outbreak on Japanese restaurants coupled with declining custom among locals, threatens traditional Japanese cuisine ..."
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"Over the past decade or so, airport wayfinding has faced similarly radical changes as a result of new technologies and changing expectations ..."
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"The next time you stay in a hotel, look for changes everywhere from large meeting spaces to the gym and the buffet ..."
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"This new perceived reality is changing customer behaviours, creating a new culture and calling for redefined “new luxury”. How will the new luxury trends change in the new world? ..."
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From
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"Dining in at fast-food restaurants is going to be very different. This is a lesson for all retailers ..."
Joy Gresham's curator insight,
May 17, 2020 9:37 PM
This may be a reality and soon. I work in this industry and we are expecting to have plexiglass installed in front of the registers soon. I'm not sure we will ever have the guest order from a touch screen, but it may come to that.
However, I'm not sure this isn't too far off the path we were headed down anyway. At least for my restaurant, the push is always to have less people in our dining room. The Drive Thru is where its at: it's more efficient, faster and in the long run costs less per guest. The other protocols are just a part of doing business in the new normal. 
bindu maharjan's curator insight,
October 26, 2020 1:18 PM
The first McDonald restaurant was started in 1948 by brothers Maurice (Mac) and Richard McDonald in San Bernardina California. They bought appliances for their small burger restaurant from salesman Ray Kroc who was intrigued by their need for eight malts and shake mixers. McDonald's is testing a prototype for dining in a pandemic. Every customer has to wash their hands for 20 seconds before entering. During a pandemic, drive-through and delivery are increasingly the choices of many.
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"By Lynn Kaniper Once coronavirus stay-at-home orders and global travel bans are lifted, the industry cannot simply return to business as usual ..."
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"There are very few businesses or industries that social media has not had a massive impact on, and travel and tourism is no exception ..."
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"The coronavirus pandemic has slammed the brakes on travel worldwide, leaving hospitality marketers with scrapped 2020 plans, reduced resources and no clear path forward. In these uncharted waters, agile organizations are shifting their tone from sales to support and finding innovative ways to..."
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"A nostalgic visit to the renowned southern Chinese city of Fuzhou has been broadcast live to over 100 000 viewers who are trapped at home ..."
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"Anurag Jain of Dallas' Perot Jain says there are seven societal trends ripe with investment opportunity, where tiny disruptors can change industries. Here are the trends, along with North Texas companies that play in each space ..."
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"The travel industry has constantly evolved, leading changes in technology, society and consumer tastes. Travel was the domain of the wealthy until technology and leading travel companies rapidly changed this in the latter part of the 20th century. The United Nations World Tourism Organisation estimates..."
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