"From imagineering to guestology, over the past 70 years, Disney has pioneered attraction management processes and the technology behind them; but Its latest initiative – the Disney Genie app, has been both celebrated and criticised ..."
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Customer service in tourism
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"Since the inception of the world wide web, digital transformation has been a perennial. Customer behavior began to shift as the digital world evolved, having a significant impact on the hotel and travel industries ..." 
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"Airlines have recently adopted digital health passports to verify passenger data pre-flight or pre-entry..."
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"Two major African public bodies are promoting a new technology that could connect the continent’s Covid-19 testing centers and ease a reopening of travel across the region ..."
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"The COVID-19 pandemic has impacted almost every aspect of contemporary life, including the travel industry.The majority of flights have been cancelled, airports are deserted, and ..."
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"How travel is being transformed by collaboration. Advertisement feature, presented by Global Tourism Economy Forum ..."
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"Consumers' 'liquid expectations' demand that business incorporate AI into their CX strategy ..."
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"As overseas travellers continue to grow by leaps and bounds each year, in the present digital era, technology plays a major ..."
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"Analysis - For the longest time, restaurants held takeaways as an afterthought. Well, not anymore. The food catering business has gone past the takeout era and has evolved so much that delivery has become the hot trend in Kenya ..."
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"Restaurant tech companies announce POS integration partnership..."
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The $8 trillion travel industry is already a digital industry, iOS 13 will accelerate its transformation..."
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"An interview with Yuval Ziv, Chief Commercial Officer, SafeCharge. By Ross Falconer ..."
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"Technology has placed a crucial role in the tourism and hospitality industry. It allowed the hospitality industry to offer better options for users and at the same time, it helps them to understand the individual needs of different persons ..."
Leona Ungerer's insight:
This post particularly relates to study unit 1: Forces impacting on tourism, especially 1.6 which relates to the role of technology as a force impacting on tourism.
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"Tech-driven changes are coming fast and furiously to airports, including advancements in biometrics that verify identity and shorten security procedures for those passengers who opt into the programs ..."
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"Travel retail brands are beginning to see the light at the end of the tunnel. Here, we discuss how travel retail brands can prepare for the next era ..."
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"Curious to know which are the best tourism mobile applications? Here is the list of the best tourism apps along with key-features that you must need to include whenever you create an app ..."
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"What are the trends shaping how travellers decide on their next destination in 2020? ..."
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"A compiled list of all the best smartphone applications required to travel abroad by theme: Itinerary, Translation, video, photo - Travel with technology ..."
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"2020 is well underway. But with the bulk of the year still to go, understanding what's going to matter in the world of mobile travel this year is still essential ..."
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"The forgotten stepchild of social media handling customer service through social media because travelers use it, whether you want to or not. Find out more ..."
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Role of technology in revolutionizing the travel and tourism industry > Hughes Systique Corp. > Blog
From
hsc
"Gone are those days when a visit to a brick-and-mortar travel agent was mandatory every time one needed to plan a family vacation. Fast forward to now, in the era of digital transformation and next-gen mobility, travelers today, are playing a much larger role in building their holiday experiences ..."
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"The team from Kumulos discuss the importance of loyalty apps within the hospitality industry and the key factors that these apps must address..."
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"Hampton by Hilton Toulouse Airport opens its doors in Toulouse, a city known to locals as La Ville Rose, or 'The Pink City' after the distinctive pink stone used to construct many of its buildings ..."
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"As the seasons change, the weather gets warmer, and the school year comes to a close yet again, another vacation season is just around the corner. And according to a recent travel survey by AAA, nearly 100 million Americans are planning to participate this year. ..."
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"ILTM China travel event – held to promote nation’s luxury tourism industry – hears smartphone apps are key to travel firms connecting with holidaymakers ..."
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