Customer service in tourism
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Customer service in tourism
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Franchise hotels and the framing of online travel agencies

Franchise hotels and the framing of online travel agencies | Customer service in tourism | Scoop.it

"For more than a decade, online travel agencies such as Expedia or Booking.com have been demonized by franchise chains for being too expensive ..."


Via Alexandre Guapyassu
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Why the COO should lead social-media customer service | McKinsey & Company

Why the COO should lead social-media customer service | McKinsey & Company | Customer service in tourism | Scoop.it

"Although social channels have become powerful and cost-effective tools for customer service, management may be in the wrong hands ..."

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