Japanese politeness is a myth: One person’s tale strikes a chord with people around the country | Customer service in tourism | Scoop.it
From japantoday.com - March 14, 2020 10:32 AM

"Around the world, Japanese people are seen as kind, quiet, and above all, polite.While that’s true in many cases, especially when it comes to being served by those working in the customer service industry, it’s not always the case in everyday situations, and shining a light on the issue…"