"Over the past decade or so, airport wayfinding has faced similarly radical changes as a result of new technologies and changing expectations ..."
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Customer service in tourism
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Scoop.it!
"Leisure travel and tourism are all about turning dreams into realities. Be the traveler seeking adventure, spirituality, knowledge, or relaxation, all travellers ..." 
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"Hotels hoping to capture both business and leisure travellers should focus on ‘affordable luxury’ to generate bookings and please guests, especially among Millennials, BDRC Continental has said ..."
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"When we stand in line its not just the length of time we hate it s the anxiety, uncertainty and boredom that goes along with it ..."
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"Have you ever been dissatisfied with a restaurant experience because the customer-service technology you had to use to reserve a table, order your food or pay for the meal wasn't up to par? ..."
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"For most of us, tipping around the world is an awkward exercise, whether it be for taxi drivers or the staff in our hotel. Here, Rob Crossan explains how it works in popular holiday hotspots ..."
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"Hotels now understand that it appears guests see getting a decent (hopefully free) wifi connection as important as having clean towels and bedding ..."
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"A new year often brings with it the opportunity and desire to organize. Along this line, one tactic that writers like myself may use is to come up with lists – lists of tips and ideas, strategies on a multitude of topics ..."
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