Customer service in tourism
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Customer service in tourism
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New tourism technology and the pivot to localism

New tourism technology and the pivot to localism | Customer service in tourism | Scoop.it

"Tourism technology will be critical for destination management organizations, online travel agencies, hotels, tour operators, and ground handlers in meeting the market shift to localism after COVID-19 ..."

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AR and VR technology-driven trends transforming the travel and tourism industry

AR and VR technology-driven trends transforming the travel and tourism industry | Customer service in tourism | Scoop.it

"Find out about Augmented Reality, AR and Virtual Reality, VR Technology-driven Trends Transforming Travel and Tourism Industry ..."

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Luxury travellers: Ten luxury travel trends

Luxury travellers: Ten luxury travel trends | Customer service in tourism | Scoop.it

"At one time, luxury travellers were happy to stay in a five star resort and rarely venture out. These days, luxury travel has changed dramatically and people are far more adventurous. People are much more interested in experiencing local customs and food than before ..."

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Ten of the best apps for independent travellers

Ten of the best apps for independent travellers | Customer service in tourism | Scoop.it

"Looking for holiday inspiration for 2018? These free smartphone apps mean you can carry insider travel tips for hundreds of destinations in your pocket ..."

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Twenty tips for building your customer service team

Twenty tips for building your customer service team | Customer service in tourism | Scoop.it

"Providing a complete customer experience includes a proper customer service team. As your business grows, this team will need to grow, too ..."

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The only customer service trend you have to watch in 2015

The only customer service trend you have to watch in 2015 | Customer service in tourism | Scoop.it

"A new year often brings with it the opportunity and desire to organize. Along this line, one tactic that writers like myself may use is to come up with lists – lists of tips and ideas, strategies on a multitude of topics ..."

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Customer service standards, customer service, customer experience

Customer service standards, customer service, customer experience | Customer service in tourism | Scoop.it

"Customer Experience Measurement defines your customer service standards and ensures that business standards are based on a consensus, human ability, and capacity for understanding ..."

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Social media can play role in hotel decisions

Social media can play role in hotel decisions | Customer service in tourism | Scoop.it

"Researchers find many travelers are looking for an ‘experience.’.."

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How modern consumers are redefining the hospitality industry

How modern consumers are redefining the hospitality industry | Customer service in tourism | Scoop.it

"As we know, with both Gen Z and Millennials prioritizing experiences over material goods, easy and efficient service and an authentic purpose, restaurants have a great opportunity to tap into this very large market ..."

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The art of luxury in hospitality | By Frank Schuetzendorf –

The art of luxury in hospitality | By Frank Schuetzendorf – | Customer service in tourism | Scoop.it

"What is Luxury?
When thinking about luxury in hospitality, it helps first to define what luxury is. Luxurious experiences are often associated with premium-priced products or services. Luxury, therefore, is perceived as something that adds value to people's lives via upgraded quality or service,..."

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Hospitality Net - Reviewing some of the fundamentals of the travel and tourism industry: Part 1 of a 2 part series | By Peter Tarlow

Hospitality Net - Reviewing some of the fundamentals of the travel and tourism industry: Part 1 of a 2 part series | By Peter Tarlow | Customer service in tourism | Scoop.it

"Once again the travel and tourism industry faces both new and on-going challenges. Travel and tourism cannot be separated from the world context in which they operate. Be that context political states of war, or one of health issues or of economic undulations, what occurs throughout the world touches every aspect of  tourism. It is for this reason that every once in a while it is good for travel and tourism professionals to take a  step back and to review at least some of the basic fundamentals of their industry ..."

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Virtual travel could open new horizons for industry players

Virtual travel could open new horizons for industry players | Customer service in tourism | Scoop.it

"Virtual travel offers the sights, sounds and even smells of a destination. For leisure shoppers virtual shopping can be a way to ‘test drive’ a destination ..."

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Travelers, brand loyalty is not for you

Travelers, brand loyalty is not for you | Customer service in tourism | Scoop.it

"Travel requires us to look beyond our comfort zone this stands true in terms of Brands and products we use. Local brands are not just cheaper they might be better sometimes ..."

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