Customer service in tourism
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Customer service in tourism
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Hotels in South Africa have changed fundamentally – here’s what you can expect when going on holiday in December

Hotels in South Africa have changed fundamentally – here’s what you can expect when going on holiday in December | Customer service in tourism | Scoop.it

"City Lodge Hotel Group says that the Covid-19 pandemic caused significant changes in both the consumer and business environments and will continue impacting hotel business strategies long after the threat of the virus recedes ..."

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Virtual Reality training prepares hospitality workers for the next era of travel | by Daniel Guenther | Sep, 2021

Virtual Reality training prepares hospitality workers for the next era of travel | by Daniel Guenther | Sep, 2021 | Customer service in tourism | Scoop.it

"It’s no secret that COVID-19 hit the hospitality industry hard. To survive, the industry had to massively reduce its workforce and invest in technology to meet the changing needs of travelers.It…"...

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