"China’s travel industry is the largest outbound-travel market and high-spending Chinese travelers are an important consumer segment. Few companies are positioned to understand them better than Ctrip ..."
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Customer service in tourism
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"Would you ever want to travel cross country if it meant traveling 5 months in a Conestoga wagon? Probably not… especially with the threat of dysentery and snake bites around every corner. Thankfully …" 
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"Ryanair will introduce a fast-track service for business class travellers at Gatwick airport from next month ..."
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"Consumers have different feelings about brands and how likely they are to use and re-use a particular service - but is loyalty diluted because of the web? ..."
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"In recent months, some industry research reports found that more consumers are now inclined to use a good travel agent, reversing a downward trend ..."
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