Customer service in tourism
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Customer service in tourism
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Why you should say 'thank you' and not 'sorry' after most service failures

Why you should say 'thank you' and not 'sorry' after most service failures | Customer service in tourism | Scoop.it

"Researchers from New Mexico State University, University of South Carolina, Zhejiang University (China), and The Ohio State University published a new paper in the Journal of Marketing, which examines strategies for restoring ..."

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Four assumptions needed to deliver 5-star customer service

Four assumptions needed to deliver 5-star customer service | Customer service in tourism | Scoop.it

"If you hear from a customer, it's probably not because they are happy ..."

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