"CUHK research shows the use of robots in service industry may help reduce the perceived risk of viral infection..."
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Customer service in tourism
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"Instead of sitting at a crowded bar, you could have a mixologist come directly to your room and whip up drinks for an intimate cocktail evening ..." 
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"Little Wandering Wren explores Bangkok Staycations to support the hotel industry during the Covid-19 pandemic. This post is a thank you to those hoteliers ..."
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"Using a crystal ball stocked full of social and market intelligence could be the secret sauce keeping Uber ahead of the curve as it innovates early - again ..."
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"Dining in at fast-food restaurants is going to be very different. This is a lesson for all retailers ..."
Joy Gresham's curator insight,
May 17, 2020 9:37 PM
This may be a reality and soon. I work in this industry and we are expecting to have plexiglass installed in front of the registers soon. I'm not sure we will ever have the guest order from a touch screen, but it may come to that.
However, I'm not sure this isn't too far off the path we were headed down anyway. At least for my restaurant, the push is always to have less people in our dining room. The Drive Thru is where its at: it's more efficient, faster and in the long run costs less per guest. The other protocols are just a part of doing business in the new normal. 
bindu maharjan's curator insight,
October 26, 2020 1:18 PM
The first McDonald restaurant was started in 1948 by brothers Maurice (Mac) and Richard McDonald in San Bernardina California. They bought appliances for their small burger restaurant from salesman Ray Kroc who was intrigued by their need for eight malts and shake mixers. McDonald's is testing a prototype for dining in a pandemic. Every customer has to wash their hands for 20 seconds before entering. During a pandemic, drive-through and delivery are increasingly the choices of many.
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"The hotel sector struggles to attract back guests amid an ongoing pandemic, but new technologies are helping alleviate common concerns and improve operations overall ..."
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"The Florida resort is one of the largest tourist sites in the world, but capacity will be limited, face masks will be mandatory, and it won’t be possible to get up close and personal with characters ..."
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"The gradual reopening of some 580 Relais & Châteaux luxury hotels and restaurants worldwide offers interesting pointers to post-Covid etiquette for luxury hotels with gastronomic restaurants. As hotels in 70 countries return to business, safety protocols are a priority says its French president ..."
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"Expect to pay extra for hand sanitiser and a face mask – and maybe for optional social-distance seating ..."
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"CNT Editor Divia Thani spoke with top leaders from India’s travel industry for a peek into the future of travel in a post-COVID world..."
Leona Ungerer's insight:
From Condé Nast Traveller India
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