U.S. airlines continue to rank among the worst when it comes to satisfying consumers | Customer service in tourism | Scoop.it
From www.forbes.com - April 30, 2019 10:03 AM

"Airline executives can now begin chanting, “We’re No. 12!” Unfortunately, they’re 12th worst in terms of providing customer satisfaction out of a field of 47 industry sectors graded in the 2018-19 American Customer Service Index ..."