Ten steps to glowing customer service reviews and survey results (even if you just got slammed) | Customer service in tourism | Scoop.it
From www.forbes.com - October 4, 2017 2:47 AM

"To find out that your company, division, or department has performed poorly on a customer service survey can be more than demoralizing. It doesn't bode well for continued financial success, and can directly threaten your livelihood. Here's how a customer service consultant would turn this around. ..."