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Scoop.it!
"In an interview with CustomerService.ae, the Cluster Director of Food and Beverages of Millennium and Copthorne Hotel Makkah Al Naseem, El Mostafa Frizit talks in detail about customer-centric efforts that are made to ensure an exceptional guest experience...." 
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Scoop.it!
"Do you "get" your customers? True customer understanding must be up close and personal. Here are some key strategies to more fully understand your customers ..."
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Scoop.it!
"No matter in what area of tourism you may be, the simple fact is that tourism is a customer-oriented business. Without customer service, not only your marketing will eventually fail, but also the business' viability will be in question. Good service is to tourism what oxygen is to the body. It is the lifeblood of how the industry works ..."
Scoop.it!
"Have you mapped out your customer’s experience? If not, it’s time. And when you do, several opportunities will arise. But first, here are a few things to consider ..."
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