Customer service in tourism
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Customer service in tourism
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Suggested by GuestRevu
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Use guest feedback to inform your video strategy post-COVID

Use guest feedback to inform your video strategy post-COVID | Customer service in tourism | Scoop.it

"Take your hotel video marketing to the next level using guest data in cloud-based tech stacks to inform visually appealing, personalised content that sells itself to prospective guests ..."

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Suggested by Lara Aislinn Salomon
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How top hotels get great guest feedback

How top hotels get great guest feedback | Customer service in tourism | Scoop.it

"We ask top hoteliers to give us advice on providing consistently excellent experiences and encouraging guests to give them their feedback ..."

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Suggested by Sarah Came
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Shortlist for the Boutique Hotel Guest Experience Awards announced

Shortlist for the Boutique Hotel Guest Experience Awards announced | Customer service in tourism | Scoop.it

"After two months of guest feedback collection, the following hotels have been shortlisted for the 2017 Boutique Hotel Guest Experience Awards ...."

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Suggested by Lara Aislinn Salomon
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African properties getting guest experience right, losing out on online reputation

African properties getting guest experience right, losing out on online reputation | Customer service in tourism | Scoop.it

"While African properties are getting guest experience right, they are not translating their positive guest experiences into a positive online reputation as effectively as they could be ..."

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Suggested by Lara Aislinn Salomon
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What today’s guests want, and what they don’t [infographic]

What today’s guests want, and what they don’t [infographic] | Customer service in tourism | Scoop.it

"We’ve analysed over 150,000 direct and online reviews to find out which features guests appreciate, and which they wish were better, and have put the results into an insightful infographic ..."

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