Important steps in reviving hotel industry amidst COVID-19 pandemic -adapting to the new "normal" | Customer service in tourism | Scoop.it
From influentialke.co.ke - July 26, 2020 3:01 AM

"Our hospitality industry is hurt and so is our economy. It’s evident that the industry is in dire need of a conceptual strategy to revive the sector. The sad reality is that this monster is far from extermination, and therefore stern mitigation measures ..."