"Dive into this guide to uncover how to deliver stellar customer service on social media networks like Facebook and Twitter. If you don't think you have the time to do it, you will be surprised by how simple it can be ..."
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Customer service in tourism
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"Providing a complete customer experience includes a proper customer service team. As your business grows, this team will need to grow, too ..." 
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Scoop.it!
"Customer service is very important. Sadly, many businesses today seem to be afraid of providing good customer service. But, this is an opportunity for you. Stand out in ..."
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This post relates to section I3.6: Web-based customer service, as well as Study unit 1: Forces impacting on tourism (especially section 1.6: Technology). See how the human touch remains important.