Customer service in tourism
6.5K views | +0 today
Customer service in tourism
Psychology, technology, strategy ...
Curated by Leona Ungerer
Your new post is loading...
Scooped by Leona Ungerer
Scoop.it!

Robots are disinfecting hotels during the pandemic. It’s the tip of a hospitality revolution.

Robots are disinfecting hotels during the pandemic. It’s the tip of a hospitality revolution. | Customer service in tourism | Scoop.it

"Major brands are increasingly turning to the world of high-tech disinfection to strengthen their protocols ..."

No comment yet.
Scooped by Leona Ungerer
Scoop.it!

Can robots save the service industry from COVID-19? –

Can robots save the service industry from COVID-19? – | Customer service in tourism | Scoop.it

"CUHK research shows the use of robots in service industry may help reduce the perceived risk of viral infection..."

No comment yet.
Scooped by Leona Ungerer
Scoop.it!

Disruptors in the hotel industry | Colliers REview | Singapore | Colliers International

Disruptors in the hotel industry | Colliers REview | Singapore | Colliers International | Customer service in tourism | Scoop.it

"In its latest Hotel Insights report, Colliers highlights some of the disruptors that are influencing the hotel industry and its views on these emerging trends ..."

©

No comment yet.
Scooped by Leona Ungerer
Scoop.it!

Asia leading the charge as airlines and airports embrace robots

Asia leading the charge as airlines and airports embrace robots | Customer service in tourism | Scoop.it

"Haneda Robotics Lab, Incheon Airport and Vistara are among those playing a leading role when it comes to the adoption of robots and AI ..." 

Leona Ungerer's insight:

This post (again) demonstrates the impact of technological forces on tourism (study unit 1). 

No comment yet.
Scooped by Leona Ungerer
Scoop.it!

Are robots replacing humans in customer care? - ReadWrite

Are robots replacing humans in customer care? - ReadWrite | Customer service in tourism | Scoop.it

"While AI waiters were recently fired from Guangzhou, China, restaurant, there are more and more of these robots in more customer-facing roles in society ...."

No comment yet.
Scooped by Leona Ungerer
Scoop.it!

Study: Robots will replace humans in restaurants sooner rather than later

Study: Robots will replace humans in restaurants sooner rather than later | Customer service in tourism | Scoop.it

"A Ball State University professor says robotic technology has emerged as an option for hospitality businesses due to decreasing costs ...."

No comment yet.
Scooped by Leona Ungerer
Scoop.it!

What travel in the age of coronavirus will look like

What travel in the age of coronavirus will look like | Customer service in tourism | Scoop.it

"How will travel change because of COVID-19? Think health passports, robots that clean airports, and masks worn everywhere ..."

No comment yet.
Scooped by Leona Ungerer
Scoop.it!

AI is personalizing hotel services

AI is personalizing hotel services | Customer service in tourism | Scoop.it

"Synced surveyed several "future hotels" that are already applying AI in hospitality, to see how the tech can provide guests with a unique and satisfying experience ..."

No comment yet.
Scooped by Leona Ungerer
Scoop.it!

As expected, robots are taking over call center jobs

As expected, robots are taking over call center jobs | Customer service in tourism | Scoop.it

"Instead of talking to customer service representatives who adhere to scripts in a robotic manner, soon we might be talking and chatting with customer service employees that are actual robots. While …"

©

No comment yet.
Scooped by Leona Ungerer
Scoop.it!

Robots will replace customer service agents –

Robots will replace customer service agents – | Customer service in tourism | Scoop.it
No comment yet.