"Citizens across Europe are fed up with tourists flocking their cities. This overtourism is caused by increased global mobility and driven by social media. Policiymakers look for solutions. Can tourists and locals solve this problem together? ..."
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Customer service in tourism
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"At the 2019 Namibia Economic Growth Summit held in Windhoek to revive inclusive economic growth, a breakaway session on Unlocking Tourism’s Potential..." 
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"Chinese travellers often make headlines, but with 122 million of them going overseas on holiday in 2016, a tiny few can create a skewed impression - and they’re in good (or is that bad?) company ..."
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"Stereotypes exist for a reason. They’re all pretty much just as untrue as they are true. Check out the ..."
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"Around the world, Japanese people are seen as kind, quiet, and above all, polite.While that’s true in many cases, especially when it comes to being served by those working in the customer service industry, it’s not always the case in everyday situations, and shining a light on the issue…"
Leona Ungerer's insight:
Provide an idea of some of the challenges that customer-contact staff face
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"The Cead Mile Failte is still important but it needs to be backed up with the real thing, not the diddley-eye version of an Irish holiday ..."
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"Between removing unruly or disruptive passengers from flights to denying boarding to travelers with service animals, the way in which airline employees handle tense situations with consumers has …"
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