"From artists to train inspectors, scammers come in many disguises and they're willing to use every trick in the book to make a dollar ..."
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Customer service in tourism
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"There is more to holidays than rest and relaxation – remember all those unnecessary hours spent at airports? ..." 
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"Even the most adventurous travelers have their favorite repeat destinations ..."
Leona Ungerer's insight:
Study unit 3: The tourist as a human being (e.g., 3.2.1 Maslow's theory of motivation - social needs; spending time with family).Study unit 4: Motivations for tourism - this unit features most strongly in this post.
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"Gatwick's new user experience app-one of the several digital innovations that e-retailers can use to their advantage to target the airport's travellers ..."
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"What does a first class flight ticket get you these days? À la carte menus, seats that transform into beds, dinky designer toiletries… and a set of seaweed-infused pyjamas. Travellers who splash out on Emirates’s top tier tickets will be richly rewarded with “moisturising loungewear”, the airline..."
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"Qantas airlines has launched a new service that allows smug travellers to link their out-of-office response to their Instagram accounts, and thus flaunt their exotic snapshots ..."
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"International globetrotters have taken to US-site Reddit to share their best tips and tricks to make travelling stress-free. The hundreds of comments included passport and insurance hacks ..."
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"Zika and terrorism targeting tourist areas have travelers on edge. Tips on how to stay safe, and sane, on the road ..."
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(CNN) — Now that coronavirus vaccines are starting to roll …...
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"After using taxis and ride-hailing services like Uber in dozens of countries, I've become convinced that ride-hailing apps are here to stay, with or without regulation, for a simple reason: they serve a need ..."
Leona Ungerer's insight:
This post relates to the risks that tourists face, in this case, financial risk because they may be deceived about the fees for a particular trip (see section 5.3.2: High levels of insecurity Iinked to intangibility). The post also relates to some extent to section 5.3.6: A high IeveI of information search may be necessary. Since tourists often find themselves in unfamiliar terrain, some may look for a considerable amount of information when planning their trips. See, for instance, how the author noticed that some taxi drivers avoided him because of possible language barriers.Â
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"YouKnow Digital, in partnership with consumers insights platform Crimson Hexagon, launched an extensive South African Consumer Trends Report. MD at YouKnow Digital unpacks the report focusing on the travel and hospitality ..."
Leona Ungerer's insight:
A South African perspective
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"Ultra-low-fare airlines are offering cheap flights to Europe, but beware: The flights may not be ideal for all travelers, says Consumer Reports ..."
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"The Qantas virtual reality app aims to connect with travellers by showcasing parts of Australia they may not be familiar with. Qantas has launched a new ..."
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"Consumers say dealing with flight delays and cancellations is the most stressful part of traveling, according to recent research from the CMO Council ..."
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"Qatar Airways’ premium in-flight services have proven, once again, to be a favourite with global travellers as the international airline has been awarded two best-in-class accolades recently at the TravelPlus awards ceremony in Hamburg, Germany ..."
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"Jessica Thon-Ralph was excited to show her 15-year-old son the Eiffel Tower, Arc de Triomphe, Louvre and other "supercool" landmarks during a trip to Paris next weekend ..."
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